May 28, 2021

Gillian Gillette, California Integrated Mobility Program Manager, Caltrans
Lilly Shoup, Shoup Strategies


The California Integrated Travel Project: Building a Modern Transit Experience in California


1:40pm - 3:00pm


Remote instruction


Today, there are hundreds of public transit providers in California—with no single system for collecting fares, verifying eligibility for fare discounts, or providing up-to-date vehicle arrival information to riders. This lack of uniformity creates barriers for new riders, complicates travel across different systems, and increases expenses for individual providers. The California Integrated Travel Project is an initiative to build a modern and consistent experience for Californians by enabling contactless, open loop payments, automating customer discounts, and standardizing information for easy multimodal trip planning. This seminar will discuss challenges to integrated mobility today, efforts by Cal-ITP to address barriers, and opportunities in the future to reimagine how California can change its relationship with transit agencies and private mobility providers to better serve Californians of all incomes, ages, and abilities. For more information, visit:

Biographical Sketch

Gillian Gillett, California Integrated Mobility Program Manager, Caltrans. Ms. Gillett comes to Caltrans from the City and County of San Francisco, where she was Transportation Policy Director for Mayor Edwin M. Lee. Prior to that she was Chief of Staff to now-Senator Scott Wiener. Her nearly decade in the public sector were preceded by many years of business process reengineering and workflow analysis for the financial services sector, following on the heels of leaving her management role in a startup focused on real-time financial management applications for corporations. She lives in the Mission District in San Francisco with her partner and two children.

Lilly Shoup, Shoup Strategies. Lilly takes a partnership-led approach to sustainable transportation. With a background in transportation policy and planning that spans private, private, and nonprofit sectors, Lilly is a consultant to the State of California on integrated transit payments and trip planning. Previously she led transportation policy, partnerships, and community engagement teams at Lyft and served in the Office of Policy at the US Department of Transportation in Washington, DC where she managed the Partnership for Sustainable Communities and related livability initiatives. Lilly has authored numerous national publications on the topic of national infrastructure policy; has been featured in the New York Times, Bloomberg, and CityLab; and is a regular speaker at conferences and events on the topic of sustainable mobility and innovation. She is an Adjunct Faculty member at USC’s Sol Price School of Public Policy and holds a Master in City and Regional Planning from the University of Maryland at College Park and a Bachelor of Arts in Economics and Public Policy from the University of North Carolina at Chapel Hill.

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